Felora

Privacy Policy

Effective Date: 23.12.2024

Introduction

At Inovia, safeguarding your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, and protect personal data in relation to our AI Feedback Assistant SaaS platform - Felora. By using our services, you consent to the practices described herein. Please read this document carefully to fully understand our data management policies.

1. Company Information

Name: Inovia

Location: Bosnia and Herzegovina

Contact: [email protected]

Inovia operates as a responsible data controller, adhering to stringent privacy standards in compliance with applicable legal frameworks. We are committed to upholding the rights and freedoms of our users.

2. Data Collection Overview

We process the following categories of information:

  • Authentication Data: Collected via Auth0 to support user authentication. This includes data such as email addresses, and associated metadata for secure access.

  • Feedback Data: Submitted through our chatbot, this includes user-generated textual feedback, timestamps, and related metadata.

Our approach to data collection is guided by the principle of minimization—collecting only what is necessary for the platform’s intended purposes.

3. Purpose of Data Usage

The data we collect is used for:

  • Authentication Data: Ensuring secure user identification and access to our platform while maintaining session integrity and preventing unauthorized entry.

  • Feedback Data: Enabling the platform’s core function of collecting, monitoring, and analyzing feedback for business improvement. Where feasible, feedback data is anonymized and aggregated to enhance analytical outcomes and protect user privacy.

These practices align with data protection principles, including purpose limitation and fairness.

4. Data Sharing Practices

Inovia does not rent, sell, or trade customer lists or other personal information.

To ensure the seamless functioning of our services, we collaborate with third-party providers:

  • Auth0: Handles authentication and user management securely.

  • Monri: Processes payments and manages subscriptions.

All third-party partners are contractually obligated to maintain stringent confidentiality and data protection standards.

5. User Rights

In accordance with privacy regulations, users possess the following rights:

  • Access: Obtain a copy of the personal data we maintain about you and understand how it is processed.

  • Erasure: Request the deletion of your account and all associated data, subject to any legal retention requirements.

To exercise these rights, contact us at [email protected]. We strive to respond promptly and thoroughly to all inquiries.

6. Security Measures

We employ robust measures to protect your personal data, including:

  • Encryption: Protecting sensitive data during transmission and storage.

  • Security Audits: Conducting regular assessments to identify and mitigate vulnerabilities.

  • Access Controls: Restricting system access to authorized personnel only.

These measures are continually updated to counteract evolving threats and align with industry best practices.

7. Policy Updates

This Privacy Policy may be updated periodically to reflect:

  • Changes in operational practices.

  • Modifications to legal or regulatory requirements.

Significant changes will be communicated via our platform or direct notification. Users are encouraged to review this policy regularly to remain informed.

8. Acknowledgment of Terms

By utilizing our services, you confirm your acceptance of this Privacy Policy. Continued use of the platform after updates signifies agreement to the revised terms. If you do not agree, we recommend discontinuing use of our services.

9. Contact Information

For any questions or concerns regarding this Privacy Policy or data practices, please contact us:

Email: [email protected]