Felora

Terms of Service

Effective Date: 23.12.2024

Introduction

Welcome to Inovia! These Terms of Service ("Terms") govern your access to and use of our AI Feedback Assistant SaaS platform, including our website, dashboard, and related services (collectively, the "Services"). By accessing or using our Services, you agree to these Terms. If you do not agree, please discontinue use immediately.

1. Definitions

  • "Inovia" refers to Inovia, a company registered in Bosnia and Herzegovina.

  • "User" refers to any individual or entity accessing or using the Services.

  • "Admin" refers to users with administrative access to create guest apps, manage prompts, and analyze feedback data.

  • "Guest" refers to end-users who interact with the feedback assistant chatbot.

2. Eligibility

To use the Services, you must:

  • Be at least 18 years old or the age of majority in your jurisdiction.

  • Have the authority to enter into these Terms if acting on behalf of a business or organization.

  • Ensure that all information provided during registration is accurate, complete, and up-to-date.

3. Description of Services

Inovia provides an AI-driven platform enabling businesses to:

  • Create a customized feedback assistant chatbot.

  • Distribute QR codes for customer engagement.

  • Collect, monitor, and analyze feedback from users.

  • Manage prompts and track insights through an admin dashboard.

4. User Responsibilities

As a user of our Services, you agree to:

  • Use the Services only for lawful purposes and in compliance with these Terms and applicable laws.

  • Maintain the confidentiality of your login credentials and notify us immediately of unauthorized access.

  • Refrain from uploading or distributing content that is harmful, defamatory, or infringes on the rights of others.

  • Obtain necessary permissions to collect and process feedback data from end-users.

Failure to adhere to these responsibilities may result in account suspension or termination.

5. Payment and Subscriptions

  • New users are entitled to 50 trial conversations without requiring payment or credit card details.

  • After the trial, users are billed €49 at the end of each month, which includes 250 conversations.

  • Payments are processed securely through Monri, our payment provider.

  • Fees are non-refundable except as required by law.

  • Users exceeding the 250 conversations in a month may incur additional charges as per the agreed pricing model.

6. Data and Privacy

Your use of the Services is subject to our Privacy Policy, which outlines how we collect, use, and protect personal data. Key points include:

  • Data collected via Auth0 is used for authentication purposes.

  • Feedback data is collected to enable core functionalities of the platform.

  • We do not rent, sell, or trade customer lists or personal information.

7. Intellectual Property

  • All intellectual property rights in the Services, including software, design, and content, are owned by Inovia.

  • Users retain ownership of the data and content they upload to the platform but grant Inovia a non-exclusive, royalty-free license to use it for the purpose of providing and improving the Services.

  • Unauthorized use of our intellectual property is prohibited.

8. Limitations of Liability

To the fullest extent permitted by law:

  • Inovia shall not be liable for indirect, incidental, or consequential damages arising from the use of the Services.

  • Our total liability for any claim related to the Services is limited to the amount paid by the user in the 12 months preceding the claim.

  • We do not guarantee uninterrupted access to the Services and are not responsible for damages caused by service interruptions.

9. Modifications to Services and Terms

  • Inovia reserves the right to modify or discontinue the Services at any time with reasonable notice.

  • We may update these Terms periodically to reflect changes in practices or legal requirements. Continued use of the Services signifies acceptance of the updated Terms.

10. Termination

We may suspend or terminate your account if you violate these Terms or engage in activities that harm our Services or other users. Upon termination, your access to the platform and its features will cease immediately.

11. Governing Law

These Terms are governed by the laws of Bosnia and Herzegovina, without regard to its conflict of law principles. Any disputes arising under these Terms will be resolved in the courts located in Bosnia and Herzegovina.

12. Contact Information

For questions or concerns about these Terms, please contact us at:

Email: [email protected]

Acknowledgment

By using our Services, you acknowledge that you have read, understood, and agree to these Terms of Service. Thank you for choosing Inovia!