Give citizens a voice, and turn public feedback into better services.
Government & Public Services

Bring citizen voices into everyday public service.

Felora gives municipalities, state institutions, and service providers a secure, easy way to gather real-time citizen feedback. Discover areas for improvement, celebrate what’s working, and demonstrate your commitment to transparency and service excellence.

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Built for Public Service Excellence

Make data-driven decisions that improve community services. Get structured feedback that helps optimize programs, reduce wait times, and enhance citizen satisfaction.

  • Collect feedback across all service touchpoints

  • Support multiple languages for diverse communities

  • Get instant alerts about urgent service issues

  • Track satisfaction across departments and locations

Drive Service Excellence

Turn feedback into measurable improvements

Improve Service Delivery

Improve Service Delivery

Use real-time insights to reduce wait times and enhance citizen experiences.

Build Public Trust

Build Public Trust

Show transparency by collecting and acting on community feedback.

Make Data-Driven Decisions

Make Data-Driven Decisions

Allocate resources effectively based on citizen needs and usage patterns.

Happy citizens. Transparent services.

Felora helps governments deliver better services by listening actively.

Felora helped us gather feedback from citizens in a friendly, accessible way.

Whether it’s at the DMV or a local office, Felora engages people right after their visit. It gives us data we can actually use to improve services and reduce complaints. It’s a step forward in digital transformation for public institutions.

Nikola Petrović

Director of Innovation at City of Novi Grad

Integrate with Your Favorite Tools

Supercharge your workflow by connecting Felora to your existing tools. Automate feedback processing and keep your team in sync.

Google Sheets
Google Sheets
Easily export and analyze your feedback data in Google Sheets.
Slack
Slack
Receive real-time notifications and feedback summaries directly in Slack channels.
Email Reports
Email Reports
Automatically send scheduled feedback reports to your inbox or team members.
Trello
Trello
Create actionable tasks from feedback items and track progress in Trello boards.
HubSpot
HubSpot
Sync customer feedback directly to HubSpot CRM to enrich customer profiles and track issues.
WhatsApp
WhatsApp
Send instant feedback notifications or reports via WhatsApp messages.

Frequently Asked Question

Got questions? We've got you covered.

Transform Your Customer Experience Today

See how Felora can help you capture valuable insights and boost your online reputation in minutes

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